Salem-Keizer Public Schools

During winter break, the Technology department will be updating several Service Desk features.

The customer portal will be upgraded

1. New look and feel to the Service Desk home page, bringing us in line with the platform's most current release.
2. Greater control over the content and appearance of the main page.
3. Improved Search
4. Paves the way for future features
5. Note: While the portal will be visually different, all functionalities will remain the same. If you're unable to find what you're looking for at first glance, use the search bar at the top of the page.

The Location dropdown within ticket forms will be standardized.

1. Location options will refer to a physical building, not a program within that building.
2. Example 1: Rather than selecting Early College High School, staff will select Chemeketa Building 50/51
3. Example 2: Instead of selecting Micah CTP, staff will select CTEC - Career Technical Education Center.
4. Benefit: This will ensure that technicians are able to provide support at the correct location for programs that are spread between multiple buildings.
5. Note: Continue to provide more specific location information in the 'Room' field when submitting tickets.

The MTSS/SEL service offerings will be migrating to a new workspace.

1. New URLs for, Social Worker Referral, Panorama Support, and Tier 3 Behavioral Health Request
2. New Category: Student Well-Being
3. Note: Find these forms by browsing Access Additional Services and select Student Well-Being or searching for the individual forms.